Support For Devices

Support For Devices
Posted on 02/22/2021
Support For Devices
  1. Replacement chargers for Dunstan's loaner Chromebooks, for Jeffco's TechForEd Chromebooks, and for Chromebooks purchased by families through Dunstan over the last 2 years may be purchased through Dunstan's Main Office for $27 each.  If you're returning a Chromebook belonging to Dunstan or Jeffco because you're leaving the school or district and you've lost or damaged the charger previously issued to you, you must purchase a replacement charger through Dunstan prior to your last day at Dunstan so you can turn in a charger with the Chromebook to Ms. Dolan in the library.  *Only chargers purchased directly through Lenovo or Dunstan will be considered acceptable replacements.
  2. Jeffco and DHE will only troubleshoot and repair devices that were issued or purchased through Jeffco.
  3. Repair timelines continue to take 8+ weeks to complete. (Please take care of your device so you're not without or with a school loaner that's 4+ years old.)
  4. Temporary loaner Chromebooks are issued only if the school or district-issued Chromebook is being sent out to repair AND if there is one available.  (See the 1-to-t vs BYOD document to see the process for requesting a loaner device if your student needs one for the school year.)
  5. Take the time to compare costs. 
    A single repair on a Chromebook purchased or issued through Jeffco often costs more than a year of warranty coverage.  Please review these two resources so you can decide which option for getting repairs done works best for your situation:

    Video from Ms. Dolan about purchasing the ADP

     Cost For a Single Repair Through Jeffco's IT Department  Lenovo's Accidental Damage Protection Warranty Coverage Options
Remote Learning Tech Help
Remote Learning
Tech Help

Chromebook Support 6th Grade 
Dunstan Device Support
for 6th Grade
Device Support 7th & 8th Grades
Dunstan Device Support
7th & 8th Grades
Device Support For Parents
Dunstan Device Support

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